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Témoignages. Dans l’enfer des “nettoyeurs” des réseaux sociauxhttps://www.asahi.com/articles/ASS4W4287S4WUTIL01YM.html?iref=pc_ss_date_article

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  • Censorship

Témoignages. Dans l’enfer des “nettoyeurs” des réseaux sociaux

Alors que les géants du numérique tentent de renforcer le contrôle sur leurs plateformes, les “modérateurs de contenu” sont exposés à d’innombrables posts violents ou haineux dans le cadre leur travail. Le quotidien japonais “Asahi Shimbun” est allé à leur rencontre.

Publié le 27 juin 2024 à 05h00 Shiori Tabuchi, Azusa Ushio

Ces vidéos prolifèrent sur la Toile. Violences, menaces, actes sexuels… Pourtant, ils n’ont que deux ou trois minutes pour décider de les supprimer ou non.

Nous sommes dans un immeuble, dans une ville d’Asie du Sud-Est. Dans une salle, assis en silence devant leur ordinateur, casque sur les oreilles, des modérateurs de contenu, surnommés “nettoyeurs des réseaux sociaux”, suppriment les publications Internet jugées inappropriées.

Parmi eux, un Japonais, employé par un sous-traitant d’un géant du numérique qui exploite un site de partage de vidéos, a accepté de répondre à nos questions, à condition de ne divulguer ni son nom, ni son âge :

“On m’interdit de parler en détail du contenu de mon travail.”

Il travaille en trois-huit avec des équipes constituées par langue pour un salaire mensuel d’environ 200 000 yens [1 200 euros]. Soumis à une stricte confidentialité, il n’a pas le droit d’apporter son smartphone dans la salle, ni même un simple stylo.

Lorsqu’il arrive à son poste, il allume ses deux écrans. Sur l’un d’eux, une vidéo passe en vitesse rapide. L’autre affiche les nombreuses règles de modération à appliquer, un document qui semble faire un millier de pages. Lorsqu’il repère un contenu proscrit, il classe la vidéo dans une catégorie, par exemple “violence”, “porno”, “harcèlement” ou “haine”. Et cherche la règle qu’elle enfreint et copie cette dernière dans le champ des commentaires. “La chose essentielle est de la trouver aussi vite que possible”, explique-t-il.

Lorsqu’il a fini de vérifier une vidéo, la suivante apparaît. Outre les contenus signalés par des utilisateurs, “il y a probablement des publications détectées automatiquement par l’intelligence artificielle (IA), mais je ne sais pas comment elles sont choisies”.

Jeu du chat et de la souris

Si une vidéo montre une personne battue jusqu’au sang ou contient des menaces du genre “Je vais le tuer”, il la supprime immédiatement. En cas de doute, il envoie la vidéo à un service spécialisé. Sur les quelque 80 vidéos qu’il visionne par jour, il en supprime environ trois. Il y en a également une dizaine qu’il trouve difficiles à juger. Il ignore combien il y a de services au total, et qui prend les décisions en définitive. “Je procède de manière mécanique”, confie-t-il.

Il se souvient d’un pic d’activité après l’assassinat par balle de l’ancien Premier ministre Shinzo Abe [en juillet 2022]. Des images de la scène ont été publiées à de nombreuses reprises. “J’effaçais les vidéos non floutées pratiquement les unes après les autres.”

Les règles de modération sont nombreuses et détaillées, et les changements sont annoncés chaque semaine lors de réunions matinales. Est également fournie une base de données rassemblant les mots tabous. À la fin de chaque journée de travail, les modérateurs passent un test visant à évaluer leur connaissance des dernières règles : ceux qui obtiennent un faible score voient leur salaire réduit.

Les vidéos supprimées sont fréquemment republiées, et certains contenus passent entre les mailles du filet. Notre modérateur est conscient des critiques :

“Nous faisons de notre mieux, mais c’est comme le jeu du chat et de la souris. Nous ne pouvons pas effacer toutes les vidéos. Celles qui ne sont pas signalées restent.”

Le géant du numérique qui assure ce service de modération soutenait autrefois qu’il ne faisait que fournir un “lieu” d’expression et n’était pas responsable des contenus publiés. Mais la prolifération des publications nuisibles l’a contraint à réagir et à renforcer sa surveillance.

Le règlement sur les services numériques (Digital Services Act, DSA), adopté par l’Union européenne (UE), oblige aujourd’hui les grandes plateformes Internet à supprimer les publications nuisibles, notamment les contenus discriminatoires et les fausses informations. Si beaucoup sont supprimées automatiquement par l’IA, certaines nécessitent une intervention humaine. Selon les rapports que la Commission européenne a demandé aux géants du numériques de présenter en octobre dernier, Facebook a supprimé en Europe près de 47 millions de contenus contrevenant à la réglementation au cours des cinq mois qui ont suivi la fin avril 2023. Et 2,83 millions d’entre eux, soit 6 %, ont été supprimés par des modérateurs.

“Soldats des réseaux”

Facebook emploie environ 15 000 modérateurs et X environ 2 300. TikTok en compte environ 40 000, chargés notamment de contrôler les vidéos populaires qui dépassent un certain nombre de vues et de supprimer celles qui posent problème.

“Les modérateurs sont les soldats qui œuvrent dans l’ombre des réseaux sociaux”, estime Kauna Malgwi, 30 ans, qui vit aujourd’hui à Abuja, la capitale du Nigeria. Il y a cinq ans, alors qu’elle était une mère célibataire en situation précaire, elle est partie étudier au Kenya. Elle y a accepté ce qui était présenté comme un “poste d’interprète dans un ‘service clientèle’ utilisant le haoussa”, l’une des langues qui comptent le plus grand nombre de locuteurs en Afrique de l’Ouest. En réalité, elle s’est retrouvée modératrice pour Meta, qui exploite Facebook et Instagram. En parallèle à ses études de troisième cycle, pendant environ quatre ans, jusqu’en mars 2023, elle a travaillé neuf heures par jour, cinq jours par semaine, pour la succursale kenyane d’un sous-traitant du géant du numérique américain.

Expérience traumatisante

La première vidéo qu’elle a visionnée montrait un homme chutant du 15e étage d’un immeuble. Devant l’effroyable spectacle du corps s’écrasant au sol, elle a sauté de sa chaise. Elle devait remplir un questionnaire pyramidal énonçant les motifs de suppression du haut vers le bas. Après avoir répondu par la négative à la première question – “Voit-on des corps nus ?” –, elle a coché les cases “Voit-on des viscères ?” et “Voit-on du sang ?”.

Agressions sexuelles sur des enfants en bas âge, exécutions par des groupes extrémistes, suicides par balle… Chaque jour, elle examinait un millier de vidéos, détectées par l’IA ou signalées par des utilisateurs, et avait un maximum de cinquante-cinq secondes par vidéo pour décider de leur suppression ou non.

Elle supprimait également des textes à caractère raciste et d’autres messages de haine contenant des mots spécifiques.

“Il n’y avait pas que les textes. Par exemple, un dessin représentant un Asiatique et un singe côte à côte avec la légende ‘deux frères’ devait être supprimé.”

Elle a même supprimé des contenus publiés en Asie du Sud-Est, à plusieurs milliers de kilomètres de là.

Elle gagnait 60 000 shillings kényans (environ 400 euros) par mois, ce qui correspond au revenu mensuel moyen au Kenya. Mais elle souffrait à la fois d’insomnie et de trouble panique, ce qui l’a conduite plusieurs fois à l’hôpital.

Les accords de confidentialité ne lui ont même pas permis de se confier à sa famille. Ses collègues, les seuls avec lesquels elle pouvait partager ses sentiments, fumaient du cannabis pendant leurs pauses pour échapper à la réalité. Certains ont même avoué envisager le suicide. “C’est certes un travail important de protéger les nombreux utilisateurs de ces institutions que sont devenus les réseaux sociaux, mais quand même…” Aujourd’hui encore, il lui arrive de pleurer en repensant aux images qu’elle a vues.

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June 27, 2024 at 10:32:53 PM GMT+2

L’effondrement de l’information ? | Hubert Guillaudhttps://hubertguillaud.wordpress.com/2024/01/11/leffondrement-de-linformation/

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L’effondrement de l’information ?

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Depuis Cambridge Analytica, Trump, le Brexit et le Covid, l’information est devenue un problème pour les réseaux sociaux… Sommés par les autorités d’arbitrer la vérité, la plupart d’entre eux semblent désormais se réfugier en-dehors de l’information, pour devenir des lieux d’accomplissement de soi rétifs à la politique. C’est certainement ce qui explique le recul de l’information dans les flux des utilisateurs, analyse pertinemment Charlie Warzel pour The Atlantic. Comme le déclarait récemment le New York Times : « Les principales plateformes en ligne sont en train de rompre avec l’information ».

Les plateformes de réseaux sociaux ont longtemps influencé la distribution de l’information, par exemple, en poussant les médias à se tourner vers la vidéo, comme l’a fait Facebook en 2015, en surestimant volontairement le temps moyen que les utilisateurs passaient à regarder des vidéos pour pousser les médias à basculer vers la production de contenus vidéos. Aujourd’hui, elles se détournent de l’information pour le divertissement et la publicité. Mais il n’y a pas qu’elles, les lecteurs eux-mêmes semblent atteindre un plafond informationnel, qui les pousse à se détourner de l’info, rapporte le Pew Research Center. La consommation d’information, particulièrement anxiogène, a plongé depuis 2020. Beaucoup se sont tournés vers des contenus plus faciles, comme ceux produits par les influenceurs. “La confiance des consommateurs ne repose pas nécessairement sur la qualité du reportage ou sur le prestige et l’histoire de la marque, mais sur des relations parasociales fortes”, constate Warzel. En 2014 – l’époque faste de l’actualité sociale – 75 % des adultes américains interrogés par le Pew déclaraient qu’Internet et les médias sociaux les avaient aidés à se sentir plus informés. Ce n’est plus le cas.

Avec l’accélération algorithmique de l’information dans les réseaux sociaux, les cycles d’actualité sont devenus plus rapides : Twitter est ainsi devenu le rédacteur en chef des sujets les plus chauds que les médias devaient traiter, dans une boucle de renforcement des sujets populaires, à l’image des tweets de Donald Trump que tous les médias commentaient. De 2013 à 2017, l’actualité est devenue l’essence faisant tourner les réseaux sociaux, transformant peu à peu l’information en champ de bataille… Beaucoup d’utilisateurs s’en sont alors détournés. De nouveaux réseaux sociaux ont explosé, à l’image de TikTok et les plus anciens réseaux se sont adaptés, Facebook notamment… Une récente enquête de Morning Consult a montré que « les gens aimaient davantage Facebook maintenant qu’il y avait moins d’actualité ».

Les commentaires sur l’actualité comme l’information ne vont pas entièrement disparaître, estime Warzel, mais les médias viennent de perdre de leur influence culturelle. Pour John Herrman dans le New Yorker, la campagne présidentielle de 2024 aux Etats-Unis risque d’être la première sans médias pour façonner les grands récits politiques. “Les réseaux sociaux ont fait ressortir le pire dans le secteur de l’information, et les informations, à leur tour, ont fait ressortir le pire dans de nombreux réseaux sociaux”. L’alliance entre réseaux sociaux et information a vécu. Reste à savoir ce que le monde de l’influence va produire… dans un monde où la force de l’écrit et la structuration de l’information semblent s’estomper du fait de machines à recommandation qui ne sont plus bâties pour eux.

La fin d’un monde commun
Dans un second article, Warzel revient sur cette disparition de l’information… Pour lui, l’internet est désormais fragmenté par les recommandations sociales qui font que nous ne partageons pas grand-chose de ce que les autres consomment. “La notion même de popularité est sujette à débat” : plus personne ne sait vraiment si telle tendance est aussi virale qu’affichée. Difficultés à comparer les métriques, recommandations opaques, fermeture des sites d’information par les paywalls, chute de la pertinence des informations sur les médias sociaux et envahissement publicitaire… Nous ne comprenons plus ce qu’il se passe en ligne. Vous n’avez probablement jamais vu les vidéos les plus populaires de TikTok de l’année, pas plus que les contenus les plus vus de Facebook ! Et pas grand monde n’avait parlé de l’émission la plus populaire de Netflix, The Night Agent ! D’un côté, les contenus populaires sont plus viraux que jamais, de l’autre ces popularités sont plus cloisonnées que jamais ! Les comparaisons d’audience entre contenus et plateformes deviennent particulièrement complexes à décoder. Par exemple, la polémique récente sur le succès d’audience auprès de jeunes américains d’un discours de Ben Laden n’a pas été aussi virale que beaucoup l’ont dit, comme l’ont démontré le Washington Post ou Ryan Broderick. Un peu comme si nous étions entrés dans un moment de grande confusion sur la viralité, avec des métriques de vues que l’on compare d’une plateforme l’autre, alors que leurs publics et principes d’auto-renforcement sont très différents. Le fait que les plateformes ferment l’accès à leurs métriques et à la recherche n’aide pas à y voir clair, bien sûr. Sans échelle de comparaison, sans moyens pour voir ce qui circule et comment, nous devenons aveugles à tous les phénomènes. Et notamment à l’un d’entre eux : la manipulation de l’information par des puissances étrangères…

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Ces transformations ne sont pas encore achevées ni digérées qu’une autre se profile, estimait James Vincent pour The Verge : “l’ancien web est en train de mourir et le nouveau web a du mal à naître”. La production de textes, d’images, de vidéos et de sons synthétiques vient parasiter cet écosystème en recomposition. Accessibles directement depuis les moteurs de recherches, les productions de l’IA viennent remplacer le trafic qui menait jusqu’à l’information. “L’IA vise à produire du contenu bon marché depuis le travail d’autrui”. Bing AI ou Bard de Google pourraient finalement venir tuer l’écosystème qui a fait la valeur des moteurs de recherche, en proposant eux-même leur propre “abondance artificielle”. Certes, ce ne sera pas la première fois que l’écosystème de l’information se modifie : Wikipédia a bien tué l’Encyclopédie Britannica. Mais, pour James Vincent, si depuis l’origine le web structure la grande bataille de l’information en modifiant les producteurs, les modalités d’accès et les modèles économiques… cette nouvelle configuration qui s’annonce ne garantit pas que le système qui arrive soit meilleur que celui que nous avions.

“L’internet n’est plus amusant”, déplorait Kyle Chayka pour le New Yorker. A force d’ajustements algorithmiques, les réseaux sociaux sont devenus parfaitement chiants !, expliquait Marie Turcan de Numérama, dénonçant le web de l’ennui ! L’invisibilisation des liens externes et plus encore de l’écrit par rapport à la vidéo, semble achever ce qu’il restait de qualité, comme le rapporte David-Julien Rahmil pour l’ADN. Dans un autre article, Rahmil rappelle que les échanges directs ont pris le pas sur les échanges publics : “La publicité omniprésente, l’exacerbation des tensions politiques, la culture du clash perpétuel et la sensation de burn-out informationnel ont sans doute précipité la chute des grandes plateformes sociales.” Désormais, chaque plateforme ne travaille plus que pour elle-même. Dans une internet plus fragmenté que jamais, chaque plateforme va faire émerger ses propres professionnels, ses propres influenceurs et il est bien probable qu’ils ne se recoupent plus d’une plateforme l’autre.

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Quant aux réseaux sociaux, ils se sont dévalorisés eux-mêmes, à l’image de Twitter, qui a longtemps incarné le fil d’actualité en temps réel, le lieu central d’une conversation influente et un peu élitiste, explique Nilay Patel pour The Verge. C’est “l’effondrement du contexte qui a rendu Twitter si dangereux et si réducteur, mais c’était aussi ce qui le rendait passionnant”. La plateforme a rendu ses utilisateurs plus rapides et plus agiles, mais également trop réactifs. Les marques se sont éloignées des médias pour gérer elles-mêmes leurs présences sociales. “En prenant du recul maintenant, vous pouvez voir exactement à quel point cette situation a été destructrice pour le journalisme : les journalistes du monde entier ont fourni gratuitement à Twitter des informations et des commentaires en temps réel, apprenant de plus en plus à façonner des histoires pour l’algorithme plutôt que pour leurs véritables lecteurs. Pendant ce temps, les sociétés de médias pour lesquelles ils travaillaient étaient confrontées à un exode de leurs plus gros clients publicitaires vers des plateformes sociales offrant des produits publicitaires de meilleure qualité et plus intégrés, une connexion directe avec le public et aucune éthique éditoriale contraignante. Les informations sont devenues de plus en plus petites, même si les histoires ont pris de l’ampleur.” Tout le monde y était journaliste, alors que le secteur de l’information lui-même se tarissait. “Twitter a été fondé en 2006. Depuis cette année-là, l’emploi dans les journaux a chuté de 70% et les habitants de plus de la moitié des comtés américains ont peu ou plus d’informations locales”. Avec la pandémie, Trump, Black Live Matter, Twitter a atteint un point de bascule, s’effondrant sous son propre pouvoir. L’audience a commencé à refluer sous sa toxicité. Pour Patel, la prise de pouvoir de Musk sur la plateforme est une réaction au recul du pouvoir des célébrités et des gens de la tech. En renforçant sa viralité et sa toxicité, la plateforme ne cesse de péricliter. Les challengers (Bluesky, Threads, Mastodon…) sont à Twitter “ce que la méthadone est à l’héroïne”. L’audience est plus fragmentée que jamais. A l’image de ces utilisateurs qui courent encore d’une plateforme l’autre pour envoyer des messages à leurs relations… ou ces lecteurs désorientés de ne plus trouver quoi lire.

Changement générationel ou enjunkification ?**
**L’âge de la conversation qui ouvrait le web du XXIe siècle est clos ! Et ce qu’il reste de nos conversations vont être prises en charge par des agents conversationnels… qui seront des des agents politiques et idéologiques bien plus efficaces que nos semblables, comme l’explique Olivier Ertzscheid ! A terme, c’est même une relation encore plus personnelle à l’information que dessinent les chatbots, chacun discutant avec le sien sans plus vraiment avoir de liens à des contenus communs.

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Pour Max Read, dans le New York Times, peut-être faut-il lire ces changements en cours autrement. Ces transformations ont aussi des origines économiques, rappelle-t-il trop rapidement. “La fin de l’ère des taux d’intérêt bas a bouleversé l’économie des start-ups, mettant fin aux pratiques de croissance rapide comme le blitzscaling et réduisant le nombre de nouvelles entreprises Internet en lice pour attirer notre attention ; des entreprises comme Alphabet et Facebook sont désormais des entreprises matures et dominantes au lieu de nouvelles entreprises perturbatrices”… Pourtant, plutôt que de creuser cette explication économique, c’est à une autre explication que Max Read se range. Si l’internet est en train de mourir, c’est d’abord parce que nous vieillissons. La forme et la culture d’internet ont été façonnés par les préférences des générations qui y ont pris part. L’internet d’aujourd’hui n’est plus celui des médias sociaux (2000-2010), ni celui des réseaux sociaux (2010-2020). “Selon le cabinet d’études de consommation GWI, le temps passé devant un écran par les millennials est en baisse constante depuis des années. Seuls 42 % des 30 à 49 ans déclarent être en ligne « presque constamment », contre 49 % des 18 à 29 ans. Nous ne sommes même plus les premiers à l’adopter : les 18 à 29 ans sont plus susceptibles d’avoir utilisé ChatGPT que les 30 à 49 ans – mais peut-être uniquement parce que nous n’avons plus de devoirs à faire.”

“Le public américain le plus engagé sur Internet ne sont plus les millennials mais nos successeurs de la génération Z. Si Internet n’est plus amusant pour les millennials, c’est peut-être simplement parce que ce n’est plus notre Internet. Il appartient désormais aux zoomers.”

Les formats, les célébrités, le langage lui-même de cette génération est totalement différent, explique Read. “Les zoomers et les adolescents de la génération Alpha qui mordillent leurs talons générationnels semblent toujours s’amuser en ligne. Même si je trouve tout cela impénétrable et un peu irritant, l’expression créative et la socialité exubérante qui ont rendu Internet si amusant pour moi il y a dix ans sont en plein essor parmi les jeunes de 20 ans sur TikTok, Instagram, Discord, Twitch et même X. Skibidi Toilet, Taxe Fanum, le rizzler – je ne me rabaisserai pas en prétendant savoir ce que sont ces mèmes, ou quel est leur attrait, mais je sais que les zoomers semblent les aimer. Ou, en tout cas, je peux vérifier qu’ils adorent les utiliser pour confondre et aliéner les millennials d’âge moyen comme moi.”

Certes, ils sont récupérés et exploités par une petite poignée de plateformes puissantes, mais d’autres avant elles ont cherché à arbitrer et à marchandiser notre activité en ligne… “Les plateformes axées sur l’engagement ont toujours cultivé les influenceurs, les abus et la désinformation. Lorsque vous approfondissez, ce qui semble avoir changé sur le Web au cours des dernières années, ce n’est pas la dynamique structurelle mais les signifiants culturels”.

“En d’autres termes, l’enjunkification a toujours eu lieu sur le web commercial, dont le modèle économique largement basé sur la publicité semble imposer une course toujours mouvante vers le bas. Peut-être que ce que les internautes frustrés, aliénés et vieillissants comme moi vivent ici, ce ne sont pas seulement les fruits d’un Internet enjunkifié, mais aussi la perte de l’élasticité cognitive, du sens de l’humour et de l’abondance de temps libre nécessaire pour naviguer avec agilité et gaieté dans tous ces déchets déroutants.”

Mais c’est là une vision très pessimiste des transformations actuelles. Pour Rolling Stone, Anil Dash s’enthousiasme. Avec sa fragmentation, l’internet est en train de redevenir bizarre, comme il l’était à l’origine ! La disparition d’applications centrales (même si ce n’est pas vraiment tout à fait le cas), promet un retour de services étranges et de propositions inattendues à l’image de l’école de la programmation poétique de Neta Bomani… ou celles du constructeur de bots Stephan Bohacek, ou encore celles du designer Elan Kiderman Ullendorff qui s’amuse à faire des propositions pour “échapper aux algorithmes“… ou encore les petites subversions de l’artiste et programmeur Darius Kazemi qui proposait aux gens de créer leurs micro-réseaux sociaux autonomes sur Mastodon…

Pas sûr que ces subversions n’aient jamais cessé. Elles ont surtout été invisibilisées par les grandes plateformes sociales. Pas sûr que l’audience d’influence et que l’audience synthétique qui s’annoncent ne leur apporte plus d’espaces qu’ils n’en avaient hier. Reste qu’Anil Dash a raison : la seule chose certaine, c’est que les contenus les plus étranges vont continuer de tenter de parvenir jusqu’à nous. A l’image des vidéos qui venaient coloniser les flux des plus jeunes depuis quelques mots clefs, que dénonçait James Bridle dans son excellent livre, Un nouvel âge des ténèbres. Elan Kiderman Ullendorff s’est amusé à créer un compte tiktok des vidéos les plus repoussantes qui lui étaient proposées en passant toutes celles qui l’intéressaient et en ne retenant que le pire. Des vidéos qui semblent composer un portrait de Dorian Gray de chacun d’entre nous. Le web addictif est le miroir du web répulsif, le web qu’on déteste le miroir du web de nos rêves. Seule certitude, oui : le web de demain risque d’être bien plus étrange et dérangeant qu’il n’est ! Les ajustements algorithmiques ayant sabré le plus intéressant, il est probable que nous soyons plus que jamais confrontés au pire !

Hubert Guillaud

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June 20, 2024 at 10:36:54 PM GMT+2

We Need To Rewild The Internethttps://www.noemamag.com/we-need-to-rewild-the-internet/

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We Need To Rewild The Internet

The internet has become an extractive and fragile monoculture. But we can revitalize it using lessons learned by ecologists.

By Maria Farrell and Robin Berjon April 16, 2024

“The word for world is forest” — Ursula K. Le Guin

In the late 18th century, officials in Prussia and Saxony began to rearrange their complex, diverse forests into straight rows of single-species trees. Forests had been sources of food, grazing, shelter, medicine, bedding and more for the people who lived in and around them, but to the early modern state, they were simply a source of timber.

So-called “scientific forestry” was that century’s growth hacking. It made timber yields easier to count, predict and harvest, and meant owners no longer relied on skilled local foresters to manage forests. They were replaced with lower-skilled laborers following basic algorithmic instructions to keep the monocrop tidy, the understory bare.

Information and decision-making power now flowed straight to the top. Decades later when the first crop was felled, vast fortunes were made, tree by standardized tree. The clear-felled forests were replanted, with hopes of extending the boom. Readers of the American political anthropologist of anarchy and order, James C. Scott, know [what happened](https://files.libcom.org/files/Seeing Like a State - James C. Scott.pdf) next.

It was a disaster so bad that a new word, Waldsterben, or “forest death,” was minted to describe the result. All the same species and age, the trees were flattened in storms, ravaged by insects and disease — even the survivors were spindly and weak. Forests were now so tidy and bare, they were all but dead. The first magnificent bounty had not been the beginning of endless riches, but a one-off harvesting of millennia of soil wealth built up by biodiversity and symbiosis. Complexity was the goose that laid golden eggs, and she had been slaughtered.

The story of German scientific forestry transmits a timeless truth: When we simplify complex systems, we destroy them, and the devastating consequences sometimes aren’t obvious until it’s too late.

That impulse to scour away the messiness that makes life resilient is what many conservation biologists call the “pathology of command and control.” Today, the same drive to centralize, control and extract has driven the internet to the same fate as the ravaged forests.

The internet’s 2010s, its boom years, may have been the first glorious harvest that exhausted a one-time bonanza of diversity. The complex web of human interactions that thrived on the internet’s initial technological diversity is now corralled into globe-spanning data-extraction engines making huge fortunes for a tiny few.

Our online spaces are not ecosystems, though tech firms love that word. They’re plantations; highly concentrated and controlled environments, closer kin to the industrial farming of the cattle feedlot or battery chicken farms that madden the creatures trapped within.

We all know this. We see it each time we reach for our phones. But what most people have missed is how this concentration reaches deep into the internet’s infrastructure — the pipes and protocols, cables and networks, search engines and browsers. These structures determine how we build and use the internet, now and in the future.

They’ve concentrated into a series of near-planetary duopolies. For example, as of April 2024, Google and Apple’s internet browsers have captured almost 85% of the world market share, Microsoft and Apple’s two desktop operating systems over 80%. Google runs 84% of global search and Microsoft 3%. Slightly more than half of all phones come from Apple and Samsung, while over 99% of mobile operating systems run on Google or Apple software. Two cloud computing providers, Amazon Web Services and Microsoft’s Azure [make up](https://www.hava.io/blog/2024-cloud-market-share-analysis-decoding-industry-leaders-and-trends#:~:text=Amazon Web Services (AWS) maintains,in the Asia-Pacific market.) over 50% of the global market. Apple and Google’s email clients manage nearly 90% of global email. Google and Cloudflare serve around 50% of global domain name system requests.

Two kinds of everything may be enough to fill a fictional ark and repopulate a ruined world, but can’t run an open, global “network of networks” where everyone has the same chance to innovate and compete. No wonder internet engineer Leslie Daigle termed the concentration and consolidation of the internet’s technical architecture “‘climate change’ of the Internet ecosystem.”

Walled Gardens Have Deep Roots

The internet made the tech giants possible. Their services have scaled globally, via its open, interoperable core. But for the past decade, they’ve also worked to enclose the varied, competing and often open-source or collectively provided services the internet is built on into their proprietary domains. Although this improves their operational efficiency, it also ensures that the flourishing conditions of their own emergence aren’t repeated by potential competitors. For tech giants, the long period of open internet evolution is over. Their internet is not an ecosystem. It’s a zoo.

Google, Amazon, Microsoft and Meta are consolidating their control deep into the underlying infrastructure through acquisitions, vertical integration, building proprietary networks, creating chokepoints and concentrating functions from different technical layers into a single silo of top-down control. They can afford to, using the vast wealth reaped in their one-off harvest of collective, global wealth.

​ “That impulse to scour away the messiness that makes life resilient is what many conservation biologists call the ‘pathology of command and control.’”

Taken together, the enclosure of infrastructure and imposition of technology monoculture forecloses our futures. Internet people like to talk about “the stack,” or the layered architecture of protocols, software and hardware, operated by different service providers that collectively delivers the daily miracle of connection. It’s a complicated, dynamic system with a basic value baked into the core design: Key functions are kept separate to ensure resilience, generality and create room for innovation.

Initially funded by the U.S. military and designed by academic researchers to function in wartime, the internet evolved to work anywhere, in any condition, operated by anyone who wanted to connect. But what was a dynamic, ever-evolving game of Tetris with distinct “players” and “layers” is today hardening into a continent-spanning system of compacted tectonic plates. Infrastructure is not just what we see on the surface; it’s the forces below, that make mountains and power tsunamis. Whoever controls infrastructure determines the future. If you doubt that, consider that in Europe we’re still using roads and living in towns and cities the Roman Empire mapped out 2,000 years ago.

In 2019, some internet engineers in the global standards-setting body, the Internet Engineering Task Force, raised the alarm. Daigle, a respected engineer who had previously chaired its oversight committee and internet architecture board, wrote in a policy brief that consolidation meant network structures were ossifying throughout the stack, making incumbents harder to dislodge and violating a core principle of the internet: that it does not create “permanent favorites.” Consolidation doesn’t just squeeze out competition. It narrows the kinds of relationships possible between operators of different services.

As Daigle put it: “The more proprietary solutions are built and deployed instead of collaborative open standards-based ones, the less the internet survives as a platform for future innovation.” Consolidation kills collaboration between service providers through the stack by rearranging an array of different relationships — competitive, collaborative — into a single predatory one.

Since then, standards development organizations started several initiatives to name and tackle infrastructure consolidation, but these floundered. Bogged down in technical minutiae, unable to separate themselves from their employers’ interests and deeply held professional values of simplification and control, most internet engineers simply couldn’t see the forest for the trees.

Up close, internet concentration seems too intricate to untangle; from far away, it seems too difficult to deal with. But what if we thought of the internet not as a doomsday “hyperobject,” but as a damaged and struggling ecosystem facing destruction? What if we looked at it not with helpless horror at the eldritch encroachment of its current controllers, but with compassion, constructiveness and hope?

Technologists are great at incremental fixes, but to regenerate entire habitats, we need to learn from ecologists who take a whole-systems view. Ecologists also know how to keep going when others first ignore you and then say it’s too late, how to mobilize and work collectively, and how to build pockets of diversity and resilience that will outlast them, creating possibilities for an abundant future they can imagine but never control. We don’t need to repair the internet’s infrastructure. We need to rewild it.

What Is Rewilding?

Rewilding “aims to restore healthy ecosystems by creating wild, biodiverse spaces,” according to the International Union for Conservation of Nature. More ambitious and risk-tolerant than traditional conservation, it targets entire ecosystems to make space for complex food webs and the emergence of unexpected interspecies relations. It’s less interested in saving specific endangered species. Individual species are just ecosystem components, and focusing on components loses sight of the whole. Ecosystems flourish through multiple points of contact between their many elements, just like computer networks. And like in computer networks, ecosystem interactions are multifaceted and generative.

Rewilding has much to offer people who care about the internet. As Paul Jepson and Cain Blythe wrote in their book “Rewilding: The Radical New Science of Ecological Recovery,” rewilding pays attention “to the emergent properties of interactions between ‘things’ in ecosystems … a move from linear to systems thinking.”

It’s a fundamentally cheerful and workmanlike approach to what can seem insoluble. It doesn’t micromanage. It creates room for “ecological processes [that] foster complex and self-organizing ecosystems.” Rewilding puts into practice what every good manager knows: Hire the best people you can, provide what they need to thrive, then get out of the way. It’s the opposite of command and control.

​ “The complex web of human interactions that thrived on the internet’s initial technological diversity is now corralled into globe-spanning data-extraction engines making huge fortunes for a tiny few.”

Rewilding the internet is more than a metaphor. It’s a framework and plan. It gives us fresh eyes for the wicked problem of extraction and control, and new means and allies to fix it. It recognizes that ending internet monopolies isn’t just an intellectual problem. It’s an emotional one. It answers questions like: How do we keep going when the monopolies have more money and power? How do we act collectively when they suborn our community spaces, funding and networks? And how do we communicate to our allies what fixing it will look and feel like?

Rewilding is a positive vision for the networks we want to live inside, and a shared story for how we get there. It grafts a new tree onto technology’s tired old stock.

What Ecology Knows

Ecology knows plenty about complex systems that technologists can benefit from. First, it knows that shifting baselines are real.

If you were born around the 1970s, you probably remember many more dead insects on the windscreen of your parents’ car than on your own. Global land-dwelling insect populations are dropping about 9% a decade. If you’re a geek, you probably programmed your own computer to make basic games. You certainly remember a web with more to read than the same five websites. You may have even written your own blog.

But many people born after 2000 probably think a world with few insects, little ambient noise from birdcalls, where you regularly use only a few social media and messaging apps (rather than a whole web) is normal. As Jepson and Blythe wrote, shifting baselines are “where each generation assumes the nature they experienced in their youth to be normal and unwittingly accepts the declines and damage of the generations before.” Damage is already baked in. It even seems natural.

Ecology knows that shifting baselines dampen collective urgency and deepen generational divides. People who care about internet monoculture and control are often told they’re nostalgists harkening back to a pioneer era. It’s fiendishly hard to regenerate an open and competitive infrastructure for younger generations who’ve been raised to assume that two or three platforms, two app stores, two operating systems, two browsers, one cloud/mega-store and a single search engine for the world comprise the internet. If the internet for you is the massive sky-scraping silo you happen to live inside and the only thing you can see outside is the single, other massive sky-scraping silo, then how can you imagine anything else?

Concentrated digital power produces the same symptoms that command and control produces in biological ecosystems; acute distress punctuated by sudden collapses once tipping points are reached. What scale is needed for rewilding to succeed? It’s one thing to reintroduce wolves to the 3,472 square miles of Yellowstone, and quite another to cordon off about 20 square miles of a polder (land reclaimed from a body of water) known as Oostvaardersplassen near Amsterdam. Large and diverse Yellowstone is likely complex enough to adapt to change, but Oostvaardersplassen has struggled.

​ “Our online spaces are not ecosystems, though tech firms love that word. They’re plantations; highly concentrated and controlled environments … that madden the creatures trapped within.”

In the 1980s, the Dutch government attempted to regenerate a section of the overgrown Oostvaardersplassen. An independent-minded government ecologist, Frans Vera, said reeds and scrub would dominate unless now-extinct herbivores grazed them. In place of ancient aurochs, the state forest management agency introduced the famously bad-tempered German Heck cattle and in place of an extinct steppe pony, a Polish semi-feral breed.

Some 30 years on, with no natural predators, and after plans for a wildlife corridor to another reserve came to nothing, there were many more animals than the limited winter vegetation could sustain. People were horrified by starving cows and ponies, and beginning in 2018, government agencies instituted animal welfare checks and culling.

Just turning the clock back was insufficient. The segment of Oostvaardersplassen was too small and too disconnected to be rewilded. Because the animals had nowhere else to go, overgrazing and collapse was inevitable, an embarrassing but necessary lesson. Rewilding is a work in progress. It’s not about trying to revert ecosystems to a mythical Eden. Instead, rewilders seek to rebuild resilience by restoring autonomous natural processes and letting them operate at scale to generate complexity. But rewilding, itself a human intervention, can take several turns to get right.

Whatever we do, the internet isn’t returning to old-school then-common interfaces like FTP and Gopher, or organizations operating their own mail servers again instead of off-the-shelf solutions like G-Suite. But some of what we need is already here, especially on the web. Look at the resurgence of RSS feeds, email newsletters and blogs, as we discover (yet again) that relying on one app to host global conversations creates a single point of failure and control. New systems are growing, like the Fediverse with its federated islands, or Bluesky with algorithmic choice and composable moderation.

We don’t know what the future holds. Our job is to keep open as much opportunity as we can, trusting that those who come later will use it. Instead of setting purity tests for which kind of internet is most like the original, we can test changes against the values of the original design. Do new standards protect the network’s “generality,” i.e. its ability to support multiple uses, or is functionality limited to optimize efficiency for the biggest tech firms?

As early as 1985, plant ecologists Steward T.A. Pickett and Peter S. White wrote in “The Ecology of Natural Disturbance and Patch Dynamics,” that an “essential paradox of wilderness conservation is that we seek to preserve what must change.” Some internet engineers know this. David Clark, a Massachusetts Institute of Technology professor who worked on some of the internet’s earliest protocols, wrote an entire book about other network architectures that might have been built if different values, like security or centralized management, had been prioritized by the internet’s creators.

But our internet took off because it was designed as a general-purpose network, built to connect anyone.

Our internet was built to be complex and unbiddable, to do things we cannot yet imagine. When we interviewed Clark, he told us that “‘complex’ implies a system in which you have emergent behavior, a system in which you can’t model the outcomes. Your intuitions may be wrong. But a system that’s too simple means lost opportunities.” Everything we collectively make that’s worthwhile is complex and thereby a little messier. The cracks are where new people and ideas get in.

Internet infrastructure is a degraded ecosystem, but it’s also a built environment, like a city. Its unpredictability makes it generative, worthwhile and deeply human. In 1961, Jane Jacobs, an American-Canadian activist and author of “The Death and Life of Great American Cities,” argued that mixed-use neighborhoods were safer, happier, more prosperous, and more livable than the sterile, highly controlling designs of urban planners like New York’s Robert Moses.

​ “As a top-down, built environment, the internet has become something that is done to us, not something we collectively remake every day.”

Just like the crime-ridden, Corbusier-like towers Moses crammed people into when he demolished mixed-use neighborhoods and built highways through them, today’s top-down, concentrated internet is, for many, an unpleasant and harmful place. Its owners are hard to remove, and their interests do not align with ours.

As Jacobs wrote: “As in all Utopias, the right to have plans of any significance belonged only to the planners in charge.” As a top-down, built environment, the internet has become something that is done to us, not something we collectively remake every day.

Ecosystems endure because species serve as checks and balances on each other. They have different modes of interaction, not just extraction, but mutualism, commensalism, competition and predation. In flourishing ecosystems, predators are subject to limits. They’re just one part of a complex web that passes calories around, not a one-way ticket to the end of evolution.

Ecologists know that diversity is resilience.

On July 18, 2001, 11 carriages of a 60-car freight train derailed in the Howard Street Tunnel under Mid-Town Belvedere, a neighborhood just north of downtown Baltimore. Within minutes, one carriage containing a highly flammable chemical was punctured. The escaping chemical ignited, and soon, adjacent carriages were alight in a fire that took about five days to put out. The disaster multiplied and spread. Thick, brick tunnel walls acted like an oven, and temperatures rose to nearly 2,000 degrees Fahrenheit. A more than three-foot-wide water main above the tunnels burst, flooding the tunnel with millions of gallons within hours. It only cooled a little. Three weeks later, an explosion linked to the combustible chemical blew out manhole covers located as far as two miles away.

WorldCom, then the second largest long-distance phone company in the U.S., had fiber-optic cables in the tunnel carrying high volumes of phone and internet traffic. However, according to Clark, the MIT professor, WorldCom’s resilience planning meant traffic was spread over different fiber networks in anticipation of just this kind of event.

On paper, WorldCom had network redundancy. But almost immediately, U.S. internet traffic slowed, and WorldCom’s East Coast and transatlantic phone lines went down. The region’s narrow physical topography had concentrated all those different fiber networks into a single chokepoint, the Howard Street Tunnel. WorldCom’s resilience was, quite literally, incinerated. It had technological redundancy, but not diversity. Sometimes we don’t notice concentration until it’s too late.

Clark tells the story of the Howard Street Tunnel fire to show that bottlenecks aren’t always obvious, especially at the operational level, and huge systems that seem secure, due to their size and resources, can unexpectedly crumble.

In today’s internet, much traffic passes through tech firms’ private networks, for example, Google and Meta’s own undersea cables. Much internet traffic is served from a few dominant content distribution networks, like Cloudflare and Akamai, who run their own networks of proxy servers and data centers. Similarly, that traffic goes through an increasingly small number of domain name system (DNS) resolvers, which work like phone books for the internet, linking website names to their numeric address.

All of this improves network speed and efficiency but creates new and non-obvious bottlenecks like the Howard Street Tunnel. Centralized service providers say they’re better resourced and skilled at attacks and failures, but they are also large, attractive targets for attackers and possible single points of system failure.

On Oct. 21, 2016, dozens of major U.S. websites suddenly stopped working. Domain names belonging to Airbnb, Amazon, PayPal, CNN and The New York Times simply didn’t resolve. All were clients of the commercial DNS service provider, Dyn, which had been hit by a cyberattack. Hackers infected [tens of thousands](https://coverlink.com/case-study/mirai-ddos-attack-on-dyn/#:~:text=Impacted internet platforms included PayPal,platforms in approximately two hours) of internet-enabled devices with malicious software, creating a network of hijacked devices, or a botnet, that they used to bombard Dyn with queries until it collapsed. America’s biggest internet brands were brought down by nothing more than a network of baby monitors, security webcams and other consumer devices. Although they all likely had resilience planning and redundancies, they went down because a single chokepoint — in one crucial layer of infrastructure — failed.

​ “Crashes, fires and floods may simply be entropy in action, but systemically concentrated and risky infrastructures are choices made manifest — and we can make better ones.”

Widespread outages due to centralized chokepoints have become so common that investors even use them to identify opportunities. When a failure by cloud provider Fastly took high-profile websites offline in 2021, its share price surged. Investors were delighted by headlines that informed them of an obscure technical service provider with an apparent lock on an essential service. To investors, this critical infrastructure failure doesn’t look like fragility but like a chance to profit.

The result of infrastructural narrowness is baked-in fragility that we only notice after a breakdown. But monoculture is also highly visible in our search and browser tools. Search, browsing and social media are how we find and share knowledge and how we communicate. They’re a critical, global epistemic and democratic infrastructure, controlled by just a few U.S. companies. Crashes, fires and floods may simply be entropy in action, but systemically concentrated and risky infrastructures are choices made manifest — and we can make better ones.

The Look & Feel Of A Rewilded Internet

A rewilded internet will have many more service choices. Some services like search and social media will be broken up, as AT&T eventually was. Instead of tech firms extracting and selling people’s personal data, different payment models will fund the infrastructure we need. Right now, there is little explicit provision for public goods like internet protocols and browsers, essential to making the internet work. The biggest tech firms subsidize and profoundly influence them.

Part of rewilding means taking what’s been pulled into the big tech stack back out of it, and paying for the true costs of connectivity. Some things like basic connectivity we will continue to pay for directly, and others, like browsers, we will support indirectly but transparently, as described below. The rewilded internet will have an abundance of ways to connect and relate to each other. There won’t be just one or two numbers to call if leaders of a political coup decide to shut the internet down in the middle of the night, as has happened in places like Egypt and Myanmar. No one entity will permanently be on top. A rewilded internet will be a more interesting, usable, stable and enjoyable place to be.

Through extensive research, Nobel-winning economist Elinor Ostrom found that “when individuals are well informed about the problem they face and about who else is involved, and can build settings where trust and reciprocity can emerge, grow, and be sustained over time, costly and positive actions are frequently taken without waiting for an external authority to impose rules, monitor compliance, and assess penalties.” Ostrom found people spontaneously organizing to manage natural resources — from water company cooperation in California to Maine lobster fishermen organizing to prevent overfishing.

Self-organization also exists as part of a key internet function: traffic coordination. Internet exchange points (IXPs) are an example of common-pool resource management, where internet service providers (ISPs) collectively agree to carry each other’s data for low or no cost. Network operators of all kinds — telecoms companies, large tech firms, universities, governments and broadcasters — all need to send large amounts of data through other ISPs’ networks so that it gets to its destination.

If they managed this separately through individual contracts, they’d spend much more time and money. Instead, they often form IXPs, typically as independent, not-for-profit associations. As well as managing traffic, IXPs have, in many — and especially developing — countries, formed the backbone of a flourishing technical community that further drives economic development.

Both between people and on the internet, connections are generative. From technical standards to common-pool resource management and even to more localized broadband networks known as “altnets,” internet rewilding already has a deep toolbox of collective action ready to be deployed.

The New Drive For Antitrust & Competition

The list of infrastructures to be diversified is long. As well as pipes and protocols, there are operating systems, browsers, search engines, the Domain Name System, social media, advertising, cloud providers, app stores, AI companies and more. And these technologies also intertwined.

But showing what can be done in one area creates opportunities in others. First, let’s start with regulation.

You don’t always need a big new idea like rewilding to frame and motivate major structural change. Sometimes reviving an old idea will do. President Biden’s 2021 “Executive Order on Promoting Competition in the American Economy” revived the original, pro-worker, trust-busting scope and urgency of the early 20th-century legal activist and Supreme Court Justice Louis D. Brandeis, along with rules and framings that date back to before the 1930s New Deal.

​ “Rewilding an already built environment isn’t just sitting back and seeing what tender, living thing can force its way through the concrete. It’s razing to the ground the structures that block out light for everyone not rich enough to live on the top floor.”

U.S. antitrust law was created to break the power of oligarchs in oil, steel and railroads who threatened America’s young democracy. It gave workers basic protections and saw equal economic opportunity as essential to freedom. This view of competition as essential was whittled away by Chicago School economic policies in the 1970s and Reagan-era judges’ court rulings over the decades. They believed intervention should only be permitted when monopoly power causes consumer prices to rise. The intellectual monoculture of that consumer-harm threshold has since spread globally.

It’s why governments just stood aside as 21st-century tech firms romped to oligopoly. If a regulator’s sole criterion for action is to make sure consumers don’t pay a penny more, then the free or data-subsidized services of tech platforms don’t even register. (Of course, consumers pay in other ways, as these tech giants exploit their personal information for profit.) This laissez-faire approach allowed the biggest firms to choke off competition by acquiring their competitors and vertically integrating service providers, creating the problems we have today.

Regulators and enforcers in Washington and Brussels now say they have learned that lesson and won’t allow AI dominance to happen as internet concentration did. Federal Trade Commission Chair Lina Khan and U.S. Department of Justice antitrust enforcer, Jonathan Kanter, are identifying chokepoints in the AI “stack” — concentration in control of processing chips, datasets, computing capacity, algorithm innovation, distribution platforms and user interfaces — and analyzing them to see if they affect systemic competition. This is potentially good news for people who want to prevent the current dominance of tech giants being grandfathered into our AI future.

In his 2021 signing of the executive order on competition, President Biden said: “Capitalism without competition isn’t capitalism; it’s exploitation.” Biden’s enforcers are changing the kinds of cases they take up and widening the applicable legal theories on harm that they bring to judges. Instead of the traditionally narrow focus on consumer prices, today’s cases argue that the economic harms perpetrated by dominant firms include those suffered by their workers, small companies and the market as a whole.

Khan and Kanter have jettisoned narrow and abstruse models of market behavior for real-world experiences of healthcare workers, farmers and writers. They get that shutting off economic opportunity fuels far-right extremism. They’ve made antitrust enforcement and competition policy explicitly about coercion versus choice, power versus democracy. Kanter told a recent conference in Brussels that “excessive concentration of power is a threat … it’s not just about prices or output but it’s about freedom, liberty and opportunity.”

Enforcers in Washington and Brussels are starting to preemptively block tech firms from using dominance in one realm to take over another. After scrutiny by the U.S. FTC and European Commission, Amazon recently abandoned its plan to acquire the home appliance manufacturer, iRobot. Regulators on both sides of the Atlantic have also moved to stop Apple from using its iPhone platform dominance to squeeze app store competition and dominate future markets through, for example, pushing the usage of CarPlay on automakers and limiting access to its tap-to-pay digital wallet in the financial services sector.

Still, so far, their enforcement actions have focused on the consumer-facing, highly visible parts of the tech giants’ exploitative and proprietary internet. The few, narrow measures of the 2021 executive order that aim to reduce infrastructure-based monopolies, only prevent future abuses like radio spectrum-hogging, not those already locked in. Sure, the best way to deal with monopolies is to stop them from happening in the first place. But unless regulators and enforcers eradicate the existing dominance of these giants now, we’ll be living in today’s infrastructure monopoly for decades, perhaps even a century.

Even activist regulators have shied away from applying the toughest remedies for concentration in long-consolidated markets, such as non-discrimination requirements, functional interoperability and structural separations, i.e. breaking companies up. And declaring that search and social media monopolies are actually public utilities — and forcing them to act as common carriers open to all — is still too extreme for most.

But rewilding a built environment isn’t just sitting back and seeing what tender, living thing can force its way through the concrete. It’s razing to the ground the structures that block out light for everyone not rich enough to live on the top floor.

​ “Ecologists have reoriented their field as a ‘crisis discipline,’ a field of study that’s not just about learning things but about saving them. We technologists need to do the same.”

When the writer and activist Cory Doctorow wrote about how to free ourselves from the clutches of Big Tech, he said that though breaking up big companies will likely take decades, providing strong and mandatory interoperability would open up innovative space and slow the flow of money to the largest firms — money they would otherwise use to deepen their moats.

Doctorow describes “comcom,” or competitive compatibility, as a kind of “guerrilla interoperability, achieved through reverse engineering, bots, scraping and other permissionless tactics.” Before a thicket of invasive laws sprung up to strangle it, comcom was how people figured out how to fix cars and tractors or re-write software. Comcom drives the try-every-tactic-until-one-works behavior you see in a flourishing ecosystem.

In an ecosystem, diversity of species is another way of saying “diversity of tactics,” as each successful new tactic creates a new niche to occupy. Whether it’s an octopus camouflaging itself as a sea snake, a cuckoo smuggling her chicks into another bird’s nest, orchids producing flowers that look just like a female bee, or parasites influencing rodent hosts to take life-ending risks, each evolutionary micro-niche is created by a successful tactic. Comcom is simply tactical diversity; it’s how organisms interact in complex, dynamic systems. And humans have demonstrated the epitome of short-term thinking by enabling the oligarchs who are trying to end it.

Efforts are underway. The EU already has several years of experience with interoperability mandates and precious insight into how determined firms work to circumvent such laws. The U.S., however, is still in its early days of ensuring software interoperability, for example, for videoconferencing.

Perhaps one way to motivate and encourage regulators and enforcers everywhere is to explain that the subterranean architecture of the internet has become a shadowland where evolution has all but stopped. Regulators’ efforts to make the visible internet competitive will achieve little unless they also tackle the devastation that lies beneath.

Next Steps

Much of what we need is already here. Beyond regulators digging deep for courage, vision and bold new litigation strategies, we need vigorous, pro-competitive government policies around procurement, investments and physical infrastructure. Universities must reject research funding from tech firms because it always comes with conditions, both spoken and unspoken.

Instead, we need more publicly funded tech research with publicly released findings. Such research should investigate power concentration in the internet ecosystem and practical alternatives to it. We need to recognize that much of the internet’s infrastructure is a de facto utility that we must regain control of.

We must ensure regulatory and financial incentives and support for alternatives including common-pool resource management, community networks, and the myriad other collaborative mechanisms people have used to provide essential public goods like roads, defense and clean water.

All this takes money. Governments are starved of tax revenue by the once-in-history windfalls seized by today’s tech giants, so it’s clear where the money is. We need to get it back.

We know all this, but still find it so hard to collectively act. Why?

Herded into rigid tech plantations rather than functioning, diverse ecosystems, it’s tough to imagine alternatives. Even those who can see clearly may feel helpless and alone. Rewilding unites everything we know we need to do and brings with it a whole new toolbox and vision.

Ecologists face the same systems of exploitation and are organizing urgently, at scale and across domains. They see clearly that the issues aren’t isolated but are instances of the same pathology of command and control, extraction and domination that political anthropologist Scott first noticed in scientific forestry. The solutions are the same in ecology and technology: aggressively use the rule of law to level out unequal capital and power, then rush in to fill the gaps with better ways of doing things.

Keep The Internet, The Internet

Susan Leigh Star, a sociologist and theorist of infrastructure and networks, wrote in her 1999 influential paper, “The Ethnography of Infrastructure”:

“Study a city and neglect its sewers and power supplies (as many have), and you miss essential aspects of distributional justice and planning power. Study an information system and neglect its standards, wires, and settings, and you miss equally essential aspects of aesthetics, justice, and change.”

The technical protocols and standards that underlie the internet’s infrastructure are ostensibly developed in open, collaborative standards development organizations (SDOs), but are also increasingly under the control of a few companies. What appear to be “voluntary” standards are often the business choices of the biggest firms.

The dominance of SDOs by big firms also shapes what does not get standardized — for example, search, which is effectively a global monopoly. While efforts to directly address internet consolidation have been raised repeatedly within SDOs, little progress has been made. This is damaging SDOs’ credibility, especially outside the U.S. SDOs must radically change or they will lose their implicit global mandate to steward the future of the internet.

We need internet standards to be global, open and generative. They’re the wire models that give the internet its planetary form, the gossamer-thin but steely-strong threads holding together its interoperability against fragmentation and permanent dominance.

*Make Laws & Standards Work Together*

In 2018, a small group of Californians maneuvered the Legislature into passing the [California Consumer Privacy Act](https://oag.ca.gov/privacy/ccpa#:~:text=The California Consumer Privacy Act,how to implement the law.). Nested in the statute was an unassuming provision, the “right to opt out of sale or sharing” your personal information via a “user-enabled global privacy control” or GPC signal that would create an automated method for doing so. The law didn’t define how GPC would work. Because a technical standard was required for browsers, businesses and providers to speak the same language, the signal’s details were delegated to a group of experts.

In July 2021, California’s attorney general mandated that all businesses use the newly created GPC for California-based consumers visiting their websites. The group of experts is now shepherding the technical specification through global web standards development at the World Wide Web Consortium. For California residents, GPC automates the request to “accept” or “reject” sales of your data, such as cookie-based tracking, on its websites. However, it isn’t yet supported by major default browsers like Chrome and Safari. Broad adoption will take time, but it’s a small step in changing real-world outcomes by driving antimonopoly practices deep into the standards stack — and it’s already being [adopted](https://usercentrics.com/knowledge-hub/what-is-global-privacy-control/#:~:text=United States and state-level laws and GPC,-Six new data&text=The laws in California%2C Connecticut,to respect Global Privacy Control.) elsewhere.

GPC is not the first legally mandated open standard, but it was deliberately designed from day one to bridge policymaking and standards-setting. The idea is gaining ground. A recent United Nations Human Rights Council report recommends that states delegate “regulatory functions to standard-setting organizations.”

Make Service-Providers — Not Users — Transparent

Today’s internet offers minimal transparency of key internet infrastructure providers. For example, browsers are highly complex pieces of infrastructure that determine how billions of people use the web, yet they are provided for free. That’s because the most commonly used search engines enter into opaque financial deals with browsers, paying them to be set as the default. Since few people change their default search engine, browsers like Safari and Firefox make money by defaulting the search bar to Google, locking in its dominance even as the search engine’s quality of output declines.

This creates a quandary. If antitrust enforcers were to impose competition, browsers would lose their main source of income. Infrastructure requires money, but the planetary nature of the internet challenges our public funding model, leaving the door open to private capture. However, if we see the current opaque system as what it is, a kind of non-state taxation, then we can craft an alternative.

Search engines are a logical place for governments to mandate the collection of a levy that supports browsers and other key internet infrastructure, which could be financed transparently under open, transnational, multistakeholder oversight.

Make Space To Grow

We need to stop thinking of internet infrastructure as too hard to fix. It’s the underlying system we use for nearly everything we do. The former prime minister of Sweden, Carl Bildt, and former Canadian deputy foreign minister, Gordon Smith, wrote in 2016 that the internet was becoming “the infrastructure of all infrastructure.” It’s how we organize, connect and build knowledge, even — perhaps — planetary intelligence. Right now, it’s concentrated, fragile and utterly toxic.

Ecologists have reoriented their field as a “crisis discipline,” a field of study that’s not just about learning things but about saving them. We technologists need to do the same. Rewilding the internet connects and grows what people are doing across regulation, standards-setting and new ways of organizing and building infrastructure, to tell a shared story of where we want to go. It’s a shared vision with many strategies. The instruments we need to shift away from extractive technological monocultures are at hand or ready to be built.

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June 19, 2024 at 8:58:56 PM GMT+2
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